Shipping & Returns
FREE STANDARD SHIPPING FOR ALL U.S. ORDERS OVER $25, UPGRADE TO 2-DAY FOR $6
We offer everyday FREE Standard Shipping on all U.S. orders over $25. Orders below $25 ship for $5.
Orders received by 4pm CST will be processed and shipped within 2 business days. Please allow additional processing time during holiday periods.
Upon shipping, you will receive an email with your tracking information and estimated delivery date. Estimated delivery during the holiday season is typically 7 to 10 business days from the ship date.
We also offer expedited 2-day domestic shipping for an additional $6. Expedited orders received before 2pm CST will be processed and shipped the same day. Expedited orders received after 2pm CST will be processed and shipped on the following business day. Once shipped, orders will arrive within 2 business days.
DHL INTERNATIONAL EXPRESS SHIPPING - $15 FOR ORDERS OVER $50, $25 FOR ORDERS BELOW $50
We ship to lots of places around the world – just select your country at checkout. Alternatively, if ordering from the U.K. or Europe, please visit www.anastasiabeverlyhills.co.uk. For more information on where we ship, please see our FAQ.
International orders over $50 ship for $15. International orders below $50 ship for $25.
While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from Anastasiabeverlyhills.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Anastasia Beverly Hills does not collect duties and taxes, and as smart as we are, we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
For more information regarding orders shipping to Australia click here.
ONLINE PURCHASE RETURNS
We want you to be totally satisfied with your order; however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window. Please also note that we are not able to accept exchanges of products at this time. Unfortunately, at this time, we do not offer website credit for gift returns. All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return. Sale items are final sale and cannot be returned for a refund.
For domestic customers, there will be a pre-paid label included in your shipment. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Please include a copy of the original order confirmation in the package. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed.
For International customers, shipping costs associated with the return will not be reimbursed. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed.
Only items purchased on Anastasiabeverlyhills.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on Anastasiabeverlyhills.com cannot be returned or exchanged at retailers that sell Anastasia Beverly Hills Cosmetics.
All returns should be mailed to:
Anastasia Beverly Hills
Attention: Returns Processing
4638 E. Shelby Drive
Memphis, TN 38118
Please include a copy of the original order confirmation in the package.