Our orders process very quickly once they've been submitted and generally, we are unable to make changes or cancellations once the order has been processed. To correct any errors with your order or your address information, we recommend contacting the carrier listed on your tracking email to request an address update or correction. If the order has been processed, unfortunately, the order will ship as is and cannot be modified. If you are unhappy with the products that were purchased, please reference our Return Policy
We're sorry to hear that a portion of your order was damaged. In order to further assist you, please Contact Us. You will be asked to send a photo of your damaged item along with your order invoice or packaging slip. Customer Service will provide you with next steps to receive a replacement for your damaged item. International customers please reach out to our International Customer Service team Here.
We want you to be totally satisfied with your order; however, we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window. Please also note that we are unable to accept exchanges of products at this time. Unfortunately, we do not offer website credit for gift returns. All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return. If a gift card was used, the refund will be issued to the gift card used at the time of purchase.
For domestic customers, please initiate your return through our self-service Narvar return portal Initiate Return. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Please include a copy of the original order confirmation in the package. Your refund will be issued to the original form of payment within 7-10 business days of the notification email sent to you, acknowledging your return has been processed.
For International customers, shipping costs associated with the return will not be reimbursed. You will receive a refund for only the item(s) returned. Original shipping costs are not refunded on returned items. Your refund will be issued to the original form of payment within 7-10 business days of the notification email sent to you, acknowledging your return has been processed. Please initiate your return request by clicking Here.
Only items purchased on Anastasiabeverlyhills.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on Anastasiabeverlyhills.com cannot be returned or exchanged at retailers that sell Anastasia Beverly Hills, LLC Cosmetics.
All returns should be mailed to:
Anastasia Beverly Hills, LLC
Attention: Returns Processing
4638 E. Shelby Drive
Memphis, TN 38118
Please include a copy of the original order confirmation in the package.
Please note, orders are processed and updated on business days. If your order has not shipped, please check back with us on the following business day to see if your order status has changed. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).
If you have additional questions regarding your domestic order, please Contact Us by email or call us at 1-800-310-3773, Monday through Friday between the hours of 9am and 6pm CST. We will be happy to assist you in any way that we can.
If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment source. Please makes sure to contact your financial institution to confirm or update your payment details before placing a new order. International payments are collected and processed by our international shipping partner Global-e. If you have questions about an international order cancellation, please contact our international customer service team by clicking Here.
Standard orders received before 4pm CST will be processed and shipped within 2 business days. Any holds or extended processing times must be considered. If your order requires more information to process or is placed on a hold, your order will ship the first business day after the order is processed or hold is released. Please allow additional processing time during holiday periods. Please allow 1 to 3 business days for your tracking number to show movement once you have received your shipping notification.
Expedited orders will be processed and shipped on the following business day. Transit times exclude weekends. Any holds or extended processing times must be considered. If your order requires more information to process or is placed on a hold, your order will ship the first business day after the order is processed or hold is released. Expedited shipping refunds will not be issued if your order is placed on a hold or the processing window is extended as your order will ship with the expedited shipping method chosen at checkout. All processing and shipping timelines are subject to change during normal and holiday periods.
If your order tracking has been updated by the carrier to a status of delivered and, you are unable to locate your package, please allow 1-2 business days as some deliveries are marked delivered prematurely. If you are unable to locate your order within 1-2 business days, please contact the carrier to confirm where the package was left when delivered. If you require additional assistance, please contact our customer service team by email Contact Us or call us at 1-800-310-3773, Monday through Friday between the hours of 9am and 6pm CST. We're happy to help in any way that we can. If you have placed an international order and need assistance with a lost package, please click Here.
We currently ship to locations worldwide, except for the following countries:
International customers can contact our international customer service team by clicking Here.
I LIVE INTERNATIONALLY. WILL I HAVE TO PAY DUTIES?
While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from Anastasiabeverlyhills.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Some countries will show duties and taxes included in the price of the product, while others will have the option of paying duties and or taxes at checkout or upon receipt of the order. Countries such as Brazil and Ecuador will be required to pay duties and taxes at checkout, upon completion of the order. Below are a few options our international customers will see when visiting our product pages.
Price inclusive of all duties & taxes – If this statement is listed on the product page, the duties and taxes required to receive your order, will be included in the product price. There will be no additional duties or taxes required upon receipt of your order.
Price inclusive of all duties – If this statement is listed on the product page, the duty amount will be included in the product price. You will still be responsible for any taxes associated with your order at checkout.
Free global shipping over 100$ USD – If this statement is listed, duties and taxes will be calculated at checkout. It is the customers responsibility to pay any duties or taxes required to receive your order.
We collect US state sales tax on orders shipped within Arizona, California, Colorado, Florida, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, New York, North Dakota, Ohio, Tennessee, Texas, Utah, and Washington.
We may also collect relevant taxes on international orders, depending on your destination country.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.
The state of Colorado has an added Delivery Fee that is non-refundable. This will show as a separate line item on your confirmation. If any items on your order are returned, the Colorado Delivery Fee will not be refunded per state law. For more information on this fee please contact your state legislature.
Anastasiabeverlyhills.com accepts Afterpay, American Express, MasterCard, Discover and Visa. All international payment options can be viewed by clicking Here.
WHAT ARE INSTALLMENTS BY AFTERPAY?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments, made every 2 weeks, without any interest. This option is available for US customers only. View additional details regarding this payment option by clicking Here.
Gift cards are delivered by email and contain checkout redemption instructions. Our gift cards have no additional processing fees.
CAN I GIFT WRAP MY ORDER?
We do not offer gift wrapping at this time, but we hope to in the near future. Please sign up for our Newsletter for new offerings and updates.
Sample sized products are a free gift with purchase. Your free sample or Gift with Purchase must be added to cart when your order is placed. If a sample product or Gift with Purchase is not selected, it cannot be added after the order has been placed. Free gifts with purchase and samples are while supplies last. If a sample or free gift is out of stock, unfortunately, it will not be included with your order.
Please Contact Us to request a shade recommendation. We're happy to help you find the shade that would suit you best.
HOW DO I FIND OUT WHEN A PRODUCT I WANT IS BACK IN STOCK?
Our online inventory of products is constantly being updated and replenished. To find out once a product is restocked, sign up for notifications by clicking “Notify Me” on the product’s webpage and enter your email. We also suggest that you join our email list to find out about new product releases—subscribers are first to know.
No, unfortunately you can’t combine promotions, but you will still be able to obtain Free Shipping if you meet the threshold. If at any point products do qualify for additional discounts, please refer to the details of that specific promotion on the qualifying product page.
All tiered promotional offers apply to the pre-tax amount of your order. Some offers cannot be combined with other promotions. Please see product page for exclusions. BOGO – “Buy One, Get One” and BOGO50 - “Buy One, Get One 50% off” offers apply to products with an equal or lesser value. The higher value item will be charged to your order while the lesser value item will appear as “free” or discounted. If 2 higher priced items and 2 lower priced items are added to cart, the higher priced items will be charged to your order, while the 2 lower priced items will be “free” or discounted. The Free Gift with Purchase threshold is shown in USD. If you’re placing an order in a different currency and unsure if your currency meets the threshold, a currency calculator can be used to determine eligibility. Note that currency exchange rates may vary on a daily basis and may not exactly match the rates used by Global-e, our cross-border partner. Discounted brush promotions are final sale and cannot be returned for a refund or exchange. All sale and or promotional items are final sale and cannot be returned for a refund or exchange.