I need to change my order or change my address. How can I do that?
Unfortunately, our orders process very quickly once they've been submitted, so we are unable to make changes once your order is in our system. To correct any errors with your order or your address information, we recommend contacting our customer care department to request a cancellation. If your order has not been processed, the order can be cancelled and a new one can be placed. If the order has been processed, unfortunately, the order will ship as is and cannot be modified.
Please contact our customer service team by clicking here. We're happy to assist you in any way that we can.
I'm having trouble placing my order. What's wrong?
We apologize for any difficulty you may have had while placing your order. Please contact us so we may assist you. Email us.
My order arrived damaged. Please help.
We're sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo of your damaged items and a screenshot of the packaging slip so we can assist in replacing your item.
How do I return or exchange a purchase made on Anastasiabeverlyhills.com?
We want you to be totally satisfied with your order; however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window. Please also note that we are not able to accept exchanges of products at this time. Unfortunately, at this time, we do not offer website credit for gift returns. All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return.
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment.
Only items purchased on Anastasiabeverlyhills.com/en_gb will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Items purchased on Anastasiabeverlyhills.com/en_gb cannot be returned or exchanged at retailers that sell Anastasia Beverly Hills Cosmetics.
If you would like to return your product, please see our Return Instructions Here.
How do I find out the status of my order?
To check the status of your order, please visit this link. Under the “Check Order” area at the bottom of this page, you’ll simply need to enter in your order number, the email address you used to place your order, and your billing postal code. Please note that if you were not logged in while placing your order, unfortunately your order status will not be available—however all order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).
If you have additional questions, please contact us by clicking here. We will be happy to assist you in any way that we can.
Why was my order cancelled?
If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment source. Please makes sure to contact your financial institution to confirm or update your payment details before placing a new order.
When is my order going to ship?
Most orders ship within 2 business days and arrive within 2-5 business days depending on your shipping method and location.
My package was lost.
If your package was lost and did not arrive, please contact our customer service team by clicking here. We're happy to help in any way that we can.
I've entered an invalid email address, what do I do?
Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please email us to request an update regarding your order status.
Where do you ship?
From our European Distribution center, we currently ship to:
Will I be charged sales tax and/or duties?
No, sales tax and duties should appear as VAT and are included by default in Europe.
What payment options do you accept?
Anastasiabeverlyhills.com/en_gb accepts MasterCard, Paypal and Visa only.
Do you offer Gift Cards?
We currently do not offer gift cards, but we hope to in the near future. Please check back again soon for new offerings and updates.
Can I gift wrap my order?
We do not offer gift wrapping at this time, but we hope to in the near future. Please check back again soon for new offerings and updates.
I love your products, but I'm unsure of the shade that will fit me best.
Please email us to request a shade recommendation. We're happy to help you find the shade that would suit you best.
How do I find out when a product I want is back in stock?
Our online inventory of products is constantly being updated and replenished. To find out once a product is restocked, sign up for notifications by clicking “Notify Me” on the product’s webpage and enter your email. We also suggest that you join our email list to find out about new product releases—subscribers are first to know. Click here to subscribe now.
Can I combine promotions on your website?
No, unfortunately you can’t combine promotions but you will still be able to obtain Free Shipping if you meet the threshold. If at any point products do qualify for additional discounts, please refer to the details of that specific promotion on the qualifying product page.
All tiered promotional offers apply to the pre-tax amount of your order. Some offers cannot be combined with other promotions. Please see product page for exclusions. BOGOF - “Buy One, Get One Free” and BOGO50 - “Buy One, Get One 50% off” offers apply to products with an equal or lesser value. The higher value item will be charged to your order while the lesser value item will appear as “free” or discounted. If 2 higher priced items and 2 lower priced items are added to cart, the higher priced items will be charged to your order, while the 2 lower priced items will be “free” or discounted.
FREE STANDARD SHIPPING FOR ALL ORDERS & EXPEDITED DOMESTIC SHIPPING FOR £10.95 / 12€
Receive FREE Standard Shipping on all orders to United Kingdom*, Austria, Belgium, Cyprus* (Greek Cypriot Area only), Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain* and express shipping for £10.95 / 12€.
For Malta and Cyprus*, only express shipping via DHL for £10.95 / 12€ is available.